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To obtain a Return Authorization number, please use our RAN Request Form.
General Returns/Procedures
Core Returns
Items Damaged in Delivery
Quality Assurance / Warranty


General Returns/Procedures



Return Requirements
  • Any part purchased from Scooterpartsplace.com, (excluding electrical parts and complete engines), can be returned for any reason within the first 30 days provided that the product has not been installed or damaged. The part must be unused, in its original packaging (no seals or packaging can be broken on gasket or timing sets), and must be in resalable condition. If you have any questions about the return policy, please e-mail us at Returns@Scooterpartsplace.com.
  • Scooterpartsplace.com will pay for shipping charges and restocking fees if your return is the result of an erroneous shipment by us. We only reimburse shipping for ground shipping costs incurred. Under NO circumstances will we accept COD packages. For all other reasons, all parts for scooters are subject to a 20% restocking fee, all Scooters are returnable and are subject to a 25% restocking fee, and Accessories and Riding Gear must me returned in the original packing container and are subject to a 15% restocking fee. The manufacturer must inspect and approve that the return is in resalable condition for a credit to be issued.

  • NO returns of any type will be accepted without a RAN (Return Authorization Number).

    NOTE: We are not responsible for lost or stolen packages. For your protection, we suggest that you insure your return shipment and use a carrier that can provide you with proof of delivery and a shipment tracking number.
Return Procedures

Please complete the following steps when returning your purchase:
1) To request an RAN (Return Authorization Number), please use our RAN request form.
2) You will receive a response by e-mail with your RAN (Return Authorization Number) and further instructions. If you feel your return is outside of our return policy either because of time, condition, or other, PLEASE DO NOT SEND IT! Call customer service at 1-866-531-5453.

*NOTE: DO NOT RETURN YOUR MERCHANDISE TO THE SAME ADDRESS IT WAS SHIPPED FROM, UNLESS IT IS THE ADDRESS GIVEN WITH YOUR RAN. Scooterpartsplace.com will not be liable for items shipped to any address other than the one provided with your RAN, and misdirecting your return may delay or prevent you from being credited.
NOTE: NO returns of any type will be accepted without a RAN (Return Authorization Number).

All Orders shipped via our free shipping code and are returned will encure the acual shipping cost we are charged to ship the item/s to you.
Core Returns



Core Return Requirements
  • A "Core" is the used part that may be returned for credit. When you purchased the new part, you paid a deposit called a Core Charge, which may be refunded. If you were charged for a core on your invoice, then you are eligible to receive that money back, provided that the core is returned in restorable condition in the original box of the replacement part. Cores must be returned within 30 days of purchase in order to receive a credit. The manufacturer must inspect and approve the core return for the credit to be issued.
  • We are not responsible for lost or stolen packages. For your protection, we suggest that you insure your return shipment and use a carrier that can provide you with proof of delivery and a shipment tracking number.

  • NO core returns of any type will be accepted without a RAN (Return Authorization Number).


Return Procedures

Please complete the following steps when sending your core return:
1) To request an RAN (Return Authorization Number), use our RAN Request Form.
2) You will receive a response by e-mail with your RAN (Return Authorization Number) and further instructions.

*NOTE: DO NOT RETURN YOUR MERCHANDISE TO THE SAME ADDRESS IT WAS SHIPPED FROM, UNLESS IT IS THE ADDRESS GIVEN WITH YOUR RAN.

Scooterpartsplace.com will not be liable for items shipped to any address other than the one provided with your RAN, and misdirecting your return may delay or prevent you from being credited.
Items Damaged in Delivery


For your protection, we recommend that you always carefully inspect your purchase for damage before you sign for it. If merchandise arrives damaged, it is best to return it to the carrier attempting delivery. If you accept the package, keep all of the original shipping packaging and immediately contact your shipper's office to obtain a damage inspection report and the damage call tag number. Then request that the shipper return the damaged item to the address it came from, which is noted on the package. Finally, notify Scooterpartsplace.com immediately at (866) 531-5453 with your damage call tag number and we'll help you reorder the item or get a credit.
Quality Assurance / Warranty


  • We offer the highest quality original (OEM) parts, accessories and riding gear available.
  • All products sold by Scooterpartsplace.com carries a manufacturer's warranty which cover against merchandise defects. Click here for scooter warranty.
Please note warranty processing may take up to 8 weeks and will be subject to the individual manufacturer’s policies and discretion. Manufacturer warranties do not cover items determined to be normal wear or due to customer negligence.

If you need more detailed information, please e-mail our Returns Department at

Returns@Scooterpartsplace.com.


An additional Disclaimer of use applicable to specific areas of Scooterpartsplace.com's service and website has also been posted and, together with this agreement, govern your use of those areas and this website.